Shipping & Returns

What ships

The complete 8800 Elite Series leaves us as a single carton containing the subwoofer with the integrated receiver, the center channel, four satellite speakers, the remote control, the interconnect and speaker cables, the center-channel stand, the satellite brackets and the tuner antenna.

Shipping cost

Shipping is quoted separately once we have the delivery address, because the cost depends on destination and on whether a residential or a commercial delivery is needed. The quote is confirmed to you in writing before payment is arranged - there are no charges added afterwards.

Delivery times

• Orders are dispatched within 2 business days of cleared payment.
• Contiguous United States: 3-6 business days in transit.
• International: 10-15 business days in transit, plus any time the shipment spends in customs.
• We ship with insured, tracked parcel and freight carriers such as FedEx, UPS and DHL. A tracking number is emailed on dispatch.

Duties and taxes

Deliveries outside the United States may attract import duty, VAT or a customs handling fee. These are set by the destination country, are payable by the recipient, and are not included in the price or in the shipping quote.

On delivery

• Check the carton before you sign for it. If there is visible damage, note it on the carrier's paperwork and photograph it.
• Report any transit damage to contact@bannisteracoustics.com within 48 hours of delivery and keep all packaging until the claim is settled. We will arrange a replacement or a repair at our cost.

Returns in brief

Residential buyers have a 30-day home audition window from the date of delivery. The full conditions, including what has to come back in the carton and how the refund is calculated, are set out in the Return Policy.

Undeliverable shipments

If a shipment is returned to us because it could not be delivered after repeated attempts, or because it was refused at customs, we refund the price of the goods less the outbound and return freight actually incurred.